Juel Collective (Pty) Ltd · Effective date: 1 June 2026 · Last updated: 23 July 2026
In compliance with the Electronic Communications and Transactions Act 25 of 2002 (ECTA), Section 43, we disclose the following information:
| Registered company name | Juel Collective (Pty) Ltd |
| Registration number | 2026/639991/07 |
| Registered address | 13 The Prongs, Plettenberg Bay, Western Cape, South Africa |
| Website | www.juelequestrian.co.za |
| VAT registration | To be confirmed |
| POPIA Information Officer | Contactable via our website |
By accessing our Website, or registering an account and placing an Order, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree, you may not use our Website or place an Order.
These Terms are concluded electronically in terms of ECTA and constitute a binding agreement between you and Juel Collective (Pty) Ltd.
You confirm that you are at least 18 years of age and legally capable of entering into binding contracts under South African law.
We sell horse products online. Displayed stock quantities reflect what we hold at the time of your visit; because stock can be reserved or purchased by other customers between browsing and checkout, availability is only guaranteed once your Order is confirmed.
Orders are placed through our online checkout, which requires a registered account. By submitting an Order, you make an offer to purchase subject to these Terms.
An Order is accepted and a binding contract formed only upon our confirmation via email to the address you provided at checkout. We reserve the right to decline any Order, including where stock is unavailable or where we suspect fraudulent activity.
You are solely responsible for the accuracy of all information provided at checkout, including your shipping and billing address, contact details, and chosen delivery method. We accept no liability for errors arising from incorrect Customer-supplied information.
All prices displayed on our Website are in South African Rand (ZAR) and, unless stated otherwise on a given product, are inclusive of VAT where applicable. Prices are subject to change without notice; however, the price applicable to your Order is the price shown at the time you confirm your Order.
We do not use a card payment gateway. Payment is made by electronic funds transfer (EFT) directly into our bank account, using the details shown at the Payment step of checkout and on your order confirmation screen. Please use your order number as the payment reference.
Your Order is prepared for pickup or dispatch once we have manually confirmed receipt of your EFT payment. If we do not receive payment within a reasonable time of your Order being placed, we may cancel the Order and release the reserved stock.
A transaction record is provided on the order confirmation screen and retained in your account's order history in terms of ECTA Section 43(5).
You may choose to collect your Order, at no additional cost, from our premises at 13 The Prongs, Plettenberg Bay. You can check when your Order is ready for collection at any time via My Orders or our order tracking page.
If you choose courier delivery, we do not use an automated courier booking or live-tracking integration. Instead, we will contact you directly (by phone or email) after payment is confirmed to arrange the courier, delivery timing, and any applicable cost. You can check your Order's current status at any time via our order tracking page.
Risk of loss or damage to Products passes to you upon collection (for Pickup) or upon handover to the courier (for Manual Courier Delivery). Ownership of the Products passes to you upon receipt of full payment.
We will make every reasonable effort to arrange delivery within the timeframe communicated to you, but cannot guarantee delivery dates where circumstances outside our reasonable control cause delays, including courier delays, adverse weather, or public holidays.
You may cancel your Order without penalty at any time before we have marked it as being processed. You can do this yourself from your account (if you registered one) or by contacting us with your order number. If you already paid by EFT, a full refund will be processed within 7 Business Days to the bank account the payment came from.
Once your Order has begun being prepared for pickup or dispatch, please contact us directly — we will do our best to accommodate a cancellation or exchange, but cannot guarantee it once packaging or courier arrangements are underway.
Where a Product is unopened, unused, and in its original packaging, you may request a return within 7 Business Days of collection or delivery. Return shipping (or drop-off at our premises) is at your cost unless the return is due to our error or a defective item.
If your Order arrives damaged, faulty, or materially incorrect, notify us within 48 hours of collection or delivery, with photographs where relevant. We will, at our election, repair, replace, or refund the affected items, in compliance with our obligations under CPA Section 56.
Approved refunds are processed within 7 Business Days via EFT to the bank account the original payment came from. We do not process cash refunds.
We guarantee that Products will be:
These guarantees are in addition to your statutory rights under the CPA Section 56 implied warranty, which cannot be excluded or limited.
Juel Collective Equestrian processes personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
We do not collect or store any card payment details — payment is by EFT directly into our bank account, arranged entirely outside the Website.
We process personal information to:
We share personal information only as necessary with the following third-party service providers who process data on our behalf:
We do not sell your personal information to any third party.
We retain Order and customer records for a minimum of 5 years to satisfy SARS tax record-keeping requirements, after which data is securely deleted.
You have the right to:
To exercise any of these rights, contact our Information Officer via our website. We will respond within 30 days.
All content on this Website — including text, images, logos, product photographs, and software — is the property of Juel Collective (Pty) Ltd or is used under licence, and is protected by South African and international copyright law.
You may not reproduce, distribute, or create derivative works from any content on this Website without our prior written consent.
To the maximum extent permitted by applicable South African law:
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under the CPA or any other applicable law.
We are committed to resolving disputes quickly and fairly. If you have a complaint:
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. You consent to the jurisdiction of the Western Cape Division of the High Court of South Africa (or a Magistrate's Court of competent jurisdiction) for resolution of any dispute arising from these Terms.
We may update these Terms and Conditions from time to time. The version published on our Website at the date of your Order is the version that applies to that Order. We will notify registered customers of material changes via email. Continued use of the Website after such notification constitutes acceptance of the revised Terms.
For any queries relating to these Terms and Conditions, your Order, or your personal information, please use the support chat on our website, or contact us via email:
| Website | juelequestrian.web.app |
| Location | 13 The Prongs, Plettenberg Bay, Western Cape, South Africa |